Exchange and Return Policy
At DOOWAD, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer hassle-free exchange and return options.
Exchange:
- We are happy to exchange your item for a different size, color, or style, subject to availability.
- To initiate an exchange, please contact our customer service team within 03 days of receiving your order.
- The item must be in its original condition, unworn, and with tags attached.
- Once we receive your item, we will process the exchange promptly, and your new item will be shipped out to you.
Return:
- If you wish to return your item for a refund, please contact us within 3 days of receiving your order.
- The item must be in its original condition, unworn, and with tags attached.
- Returns will be processed within 5 days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Please note:
- Shipping costs for returns/exchanges are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Custom-made or personalized items may not be eligible for return or exchange unless they are defective or damaged upon receipt.
For any further inquiries or assistance regarding exchanges and returns, please don’t hesitate to contact our customer service team Whatsapp at +92300-0447426
Thank you for choosing DOOWAD. Your satisfaction is our priority.
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Our Customer Care team are available for support Monday - Friday from 9am to 5pm GMT. Alternatively, look to our FAQs page for answers to common queries.
